With growing competition in the airline industry Khun Wit Kitchathorn, Genereal Manager of Thai Airways for the UK and Ireland, has reiterated the company’s focus on customer satisfaction.

 

Giving an interview to i-ASiA Magazine’s December 2011 issue Khun Wit said that Thai Airways make decisions “based on consumer needs”. These needs include “destination, flight schedule, frequency, loyalty reward points, quality and service.” No surprise then that in the name of customer satisfaction Thai is poised to launch brand new aircrafts to run their twice daily services between London and Bangkok. 

 

The new aircraft will be fully decked out with Thai’s brand new seats which feature a 9” monitor for movie viewing, game playing and music listening. Add to that the email and phone functions as well as a USB port to allow for the charging of electronic devices during the flight and you have a world of in-flight entertainment possibilities at your fingertips. 

 

Thai Airways also prides itself on the quality of their award-winning food. This year Thai won the accolade of “Best on Board Cartering” in Economy Class at Skytrax World Airline Awards, in addition to clinching an award for “World Best Economy Class Cabin Seat” meaning that Thai’s Economy Class passengers can enjoy the best possible food in the best possible comfort. 

 

To celebrate the launch of their new aircraft Thai is offering an extra special economy fare including a return ticket from London to Bangkok as well as a free domestic flight ticket within Thailand for under £600. To qualify for this fare tickets must be booked between December 2011 and February 2012 and passengers must travel within the period between January 2012 to June 2012. 

 

For full details of all of Thai's promotions and special fares please see newly re-launched Thai Airways International UK website at www.thaiairways.co.uk.

 

For the full interview with Khun Wit Kitchathorn see i-ASiA Magazine online here. 

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